Refund Policy 2017-09-16T18:40:33+00:00

Refund Policy

 

We want you to be happy!

We try our best to provide you with quality products and services so we’re upset if you aren’t satisfied.  If something isn’t right with your order please don’t hesitate to contact us and we’ll try our best to fix it.

We only accept returns on undecorated items. You can return undecorated unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

We do accept returns on decorated items if there is a manufacturing defect or decoration error.  We try our best to avoid these mistakes so please contact us if you experience a problem.  We want you to be happy.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@grandimprints.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@grandimprints.com

Shipping
To return your product, you should mail your product to:

Grand Imprints
225 Christian Street
Oxford , CT, 06478, United States.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.